Gorilla TechMaster and Repair LLC warrants all repairs and parts free of defects in materials and workmanship for a period of 90 days from the date of purchase. If the unit should malfunction, it must be evaluated by our gorilla techs. Gorilla Techs will diagnose the repair immediately upon receipt. Upon examination by Gorilla TechMaster, if the unit is found to be defective it will be repaired or replaced at no charge, if the part was from us. If customer used their own parts, warranty will only cover the labor. however, does not apply to defects resulting from any action of the customer, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, repair by someone other than Gorilla TechMaster, use of any other product other than Gorilla TechMaster products or unauthorized modification. This warranty is VOID if the unit shows evidence of any misuse or mishandling, including but not limited to being tampered with (broken seal), being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; abuse or other operating conditions outside of Gorilla TechMaster control. Software warranty applies to factory restores, backups, jailbreaks, unlocks, performed by Gorilla TechMaster, and applies to computers, laptops, cellular phones, etc. Warranty is VOID, however, if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorized or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by Gorilla TechMaster. Gorilla TechMaster reserves the right to VOID any warranty if any improper software installations or modifications have been made after we left the customer location. This warranty is non-transferable (for example this warranty does not apply to any purchaser who bought the product from a customer of Gorilla TechMaster, or a reseller or distributor not authorized by Gorilla TechMaster, including but not limited to purchases from internet auction sites).
Limitation of Liability
REPAIR OR REPLACEMENT OF THIS PRODUCT, AS PROVIDED HEREIN, IS YOUR EXCLUSIVE REMEDY. GORILLA TECHMASTER SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOST REVENUES, LOST PROFITS, RENTAL OF REPLACEMENT EQUIPMENT, DOWNTIME, DAMAGE TO PROPERTY, AND THIRD-PARTY CLAIMS, ARISING OUT OF ANY THEORY OF RECOVERY, INCLUDING WARRANTY, CONTRACT, STATUTORY OR TORT. NOTWITHSTANDING THE TERM OF ANY WARRANTY OR ANY WARRANTY IMPLIED BY LAW, OR IN THE EVENT THAT ANY WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL GORILLA TECHMASTER TOTAL CUMULATIVE LIABILITY EXCEED THE PURCHASE PRICE OF THE DEVICE OR SERVICE. USE OF THE DEVICE IS AT YOUR OWN RISK.
Repair Time and Delivery
Gorilla TechMaster will make reasonable efforts to deliver repaired equipment within the estimated time of delivery, but does not guarantee that a repair will be completed within a specific period of time. Gorilla TechMaster shall not be liable for any failures or delay in service due to any cause beyond its control. Gorilla TechMaster reserves the right to refrain from providing the repairs or services ordered and instead refund customer’s payment at its sole discretion.
You recognize that Gorilla TechMaster is an independent, third party repair company not affiliated with any original manufacturer or insurance company and that having your device repaired or worked on by Gorilla TechMaster may void any manufacturer warranty or ability to utilize insurance providers. Gorilla TechMaster is not responsible for any warranty that is considered void after repair services by Gorilla TechMaster have been rendered.
You recognize that Gorilla TechMaster is an independent, third party repair company not affiliated with any original manufacturer. Like any repair provider outside the original manufacturer, Gorilla TechMaster does not always have access to original equipment manufacturer (OEM) parts.
You recognize that after any service is performed, the damaged parts that are replaced during service become property of Gorilla TechMaster. Upon payment for any repair or service, you forfeit any claim on the damaged parts that were replaced during the repair or their value.
If service involves transferring information or installing software, customer represents that customer has the legal right to copy the information and agree to the terms of the software license, and customer authorizes Gorilla TechMaster to transfer the information and accept such terms on your behalf in performing the service at your instruction.
You acknowledge and agree that You are solely responsible for all Content that You make available through the Device. Accordingly, You represent and warrant that: (i) You either are the sole and exclusive owner of all Content that You make available through the Device or You have all rights, licenses, or permissions, consents, and releases that are necessary to grant to Gorilla TechMaster the rights in such Content, as contemplated under this Agreement; and (ii) neither the Content nor Your posting, uploading, publication, submission, or transmittal of the Content or Gorilla TechMaster use of the Content (or any portion thereof) on, though, or by means of the Device or otherwise will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
Payment for Service
Payment in full for repairs and services must be rendered prior by booking your appt online. A non-refundable repair deposit may be required for parts that require a special order to be placed.
Liquid Damage Diagnostic and Board Cleaning Service
You understand that due to the nature of liquid damage, a device that may arrive in “working” or “partially working” condition with liquid damage present, may not work after the diagnostic is performed. Liquid causes corrosion and rust on many components which can result in reduced device functionality after disassembly and re-assembly.
You understand that if a device is operable upon arrival it is recommended that you back up the device before leaving it to be diagnosed. Gorilla TechMaster is not responsible for any data loss/ non-working devices after a diagnostic is performed in the presence of liquid damage.
You understand that the goal of a liquid cleaning service is to get the motherboard of the device in an operable condition. This service does not include non-integrated parts such as physical buttons, batteries, Wi-Fi cards/cables, or any other components that are not built into the motherboard itself.
You understand that if the liquid damage motherboard cleaning service resolves all device issues, then customer will be responsible for the liquid damage motherboard cleaning fee stated on the work order.
You understand that if additional non-integrated components are needed to fix the device, you will be contacted with a detailed price quote. If you elect to proceed with the replacement of non-integrated components, the liquid damage cleaning fee will be waved.
You understand that if the motherboard cleaning service does not restore full functionality to the motherboard of the device (meaning the phone cannot be fully repaired), there will be no charge for the motherboard cleaning service.
Computer Virus Removal, Operating System Reinstall, and Data Backup
You understand that during a virus repair or removal Gorilla TechMaster uses a multitude of software tools to remove any malware present in the device.
You understand that due to the nature of many viruses (which infect not only the Operating System, but also user files) Gorilla TechMaster CANNOT guarantee that 100% of your files will remain intact. There exists the possibility of having to delete documents, music, pictures, applications, and any other data that have become infected.
You understand that Gorilla TechMaster CANNOT guarantee malware removal through software alone. If it is the case that Gorilla TechMaster cannot safely remove the virus entirely, you will not be charged for the virus removal service, and Gorilla TechMaster will let you about performing a reinstall of the operating system from a clean installation.
You understand that Gorilla TechMaster will not back up any user created file unless a “Computer back up service” is included.
You understand that if an Operating System Reinstall service is performed Gorilla TechMaster provides a factory installation with no additional software installed except for primary hardware drivers. Any Software, including Anti-Malware (free or paid-subscription), is subject to a software installation fee.
You understand that Gorilla TechMaster CANNOT install a different operating system than what is provided by the computer’s manufacturer, or provided by the Customer. Customer represents that customer has the legal right to use the operating system, and has agreed to the terms of the software license.
Collection and Use of Personal Information
Accessing Data on Customer Devices
As part of our required diagnostic testing, certain applications containing customer data (such as camera, dial pad and messaging applications), may need to be accessed to thoroughly test the device’s functionality. This process is essential to ensuring we have done our due diligence in repairing your device to the best of our ability. This information is never intentionally exposed in any way and will not be mishandled or sold to third party companies for any purpose. Gorilla TechMaster will never transfer or copy data on a customer’s device to any other equipment without customers express consent or unless the operation is required to complete the services requested by the customer.
Data Backup and Recovery Services
In the event of a repair, or any similar circumstances, that requires a device be restored to original settings Gorilla TechMaster will backup data to the best of our ability. If data becomes lost or corrupted during the repair process, though not responsible for the loss of data, Gorilla TechMaster employees will direct affected customers to a reputable data recovery company.
Customer agrees that prior to Gorilla TechMaster servicing of any customer equipment, it is customer’s responsibility to: (1) backup all data, software, information, or other files stored on customer’s computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera or on any other electronic storage device; and (2) remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media from customer’s product, as applicable. Except as expressly provided for herein, Gorilla TechMaster shall be liable under any circumstances for any loss, disclosure, alteration, or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film, or other media.
When the repair process has begun after the signing of the work order associated with repair, the customer has consented to this policy and all its attributes.
We require that you give our office 48 hours notice in the event that you need to reschedule your appointment. This allows for other customers to be scheduled into that appointment. If you miss an appointment without contacting our office within the required time, this is considered a missed appointment. A fee of $50.00 will be charged to you; No future appointments can be scheduled nor can be transferred with out the payment of this fee.