Job Number: Various

Posted: 07/15/2017 Technician Position

Job Summary

Tasks and Responsibilities:

– Diagnose, troubleshoot and repair devices

– Provide recommendations for problem resolution

– Explain complex technical issues to customers in a non-technical, simple to understand manner

– Provide repair and replacement estimates to customers

– Ensure that all repairs meet or exceed Gorilla TechMaster quality standards

– Greet customers in a friendly manner and maintain a positive work environment

– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

– Keep track of all devices and inventory

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time.

Gorilla TechMaster is an equal opportunity employer M/F/D/V


– Outstanding customer service skills

– Excellent technical, problem solving, and analytical skills

– Exceptional organizational skills

– Strong written and oral communication skills

– Proficient in Microsoft Office

– Work well in team environment

– Ability to work flexible hours, including weekends and holidays

– High school diploma or GED

– Driver License Required



– A+ Certification

– Apple Certified Macintosh Technician (ACMT)

– Experience repairing electronics, smartphones, PC/MACs, and game consoles

– Technical degree or certification in Electronics or Consumer Electronics

– Previous experience working at retail electronics store

– Handyman Experience

– Install TV Mount Specialist

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